We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our return policy is designed to make the process simple and hassle-free.
Eligibility for Returns:
• Returns are accepted within 30 days from the date of delivery.
• The item must be unused, unworn, and in its original packaging with all tags and labels intact.
Non-Returnable Items:
• Customized or personalized products.
• Items marked as “Final Sale” or “Clearance.”
• Products that have been used or show signs of wear and tear.
How to Initiate a Return:
1. If you like to start the refund process please email us at: sales@mytrafusion.com
2. Once your request is reviewed and approved, you will receive further instructions on returning your item.
3. Pack the product securely and include all original components.
Refunds:
• Refunds will be processed within 1-2 business days after receiving and inspecting the returned item.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges:
If you would like to exchange your product for a different size, color, or style, please follow the return process and place a new order for the desired item.
Defective or Damaged Items:
If you receive a defective or damaged product, please contact us immediately via the Contact Us.
Contact Us:
For any questions or concerns about your return, please reach out to us through our Contact Us. A member of our support team will get back to you promptly.
We value your trust in Mytra Fusion and are dedicated to providing a seamless shopping experience!
